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In today’s rapidly evolving IT landscape, manual processes slow down teams, reduce productivity, and increase human error. That’s why IT workflow automation tools are now essential for streamlining tasks, improving service delivery, and driving operational efficiency across enterprises.
In this guide, we rank the Top 10 IT Workflow Automation Tools in 2025 based on pricing, licensing options, integrations, user feedback from G2 & Gartner, and how well each tool supports IT teams in automating tasks such as ticket routing, approvals, system monitoring, and compliance workflows.
IT workflow automation tools are software solutions that streamline and automate tasks within IT processes, reducing manual intervention and improving efficiency. They enable organizations to define and manage automated sequences of actions, tasks, and processes, ensuring consistent and error-free execution.
Here's a more detailed look:
Key Concepts:
Automation:
Workflow automation tools automate repetitive tasks, freeing IT professionals for more strategic work.
Process Orchestration:
They orchestrate the flow of tasks across different departments, systems, and data, ensuring seamless execution.
Reduced Manual Work:
By automating tasks, these tools minimize manual effort and potential errors.
Improved Efficiency:
Streamlined processes lead to faster task completion and increased productivity.
Enhanced Consistency:
Automated workflows ensure consistent execution of processes, reducing variability and potential issues.
Typical Applications in IT:
Benefits of IT Workflow Automation:
Examples of Workflow Automation Tools:
Modern IT teams manage various services—from provisioning cloud infrastructure to handling support tickets. Automating repetitive workflows helps:
IT Budget Planning 2025 should include investments in tools that automate and optimize system processes.
We evaluated each tool based on the following:
1. ServiceNow Flow Designer
ServiceNow Flow Designer Pricing: Included in ITSM/ITOM plans
ServiceNow Licensing Options: Role-based, modular subscriptions
Best For: Enterprises needing complex workflow orchestration
Key Focus: End-to-end ITSM automation
Gartner Rating: Leader
✅ Pros: Powerful integrations, built-in AI
⚠️ Cons: Higher learning curve
Screenshot:
2. Zapier for IT Operations
Zapier Pricing: Free to $69/month/user (Team & Company tiers)
Zapier Licensing Options: Per user, tiered features
Best For: SMBs and hybrid teams
Key Focus: Simple cross-platform automation
G2 Rating: 4.5★
✅ Pros: No-code builder, 6,000+ app integrations
⚠️ Cons: Not ideal for complex logic or security-heavy workflows
Screenshot:
3. Microsoft Power Automate
Power Automate Pricing: From $15/user/month
Licensing Options: Per user or flow; bundled with Microsoft 365
Best For: Microsoft-centric organizations
Key Focus: Cross-app integrations, approvals, compliance
G2 Rating: 4.6★
✅ Pros: Tight M365 integration, templates
⚠️ Cons: Custom API use may need premium tier
Screenshot:
4. Atlassian Jira Automation
Jira Automation Pricing: Included in Jira plans (Free to Enterprise)
Licensing Options: Per user, project tier
Best For: DevOps and agile teams
Key Focus: Agile workflows + DevOps triggers
G2 Rating: 4.4★
✅ Pros: Prebuilt automation rules, GitHub/Jenkins integration
⚠️ Cons: Requires Jira ecosystem buy-in
Screenshot:
5. Nintex Automation Cloud
Nintex Pricing: Quote-based; per workflow or user
Licensing Options: Subscription-based, modular
Best For: Mid to large enterprises
Key Focus: Low-code digital process automation
Gartner Rating: Strong Performer
✅ Pros: Easy-to-build flows, robotic process automation (RPA)
⚠️ Cons: Premium cost, advanced training required
Screenshot:
6. Workato
Workato Pricing: Quote-based enterprise pricing
Licensing Options: Recipe-based, enterprise modules
Best For: Large teams needing enterprise-grade integration
Key Focus: Intelligent workflow automation
G2 Rating: 4.7★
✅ Pros: AI-enabled, rich integration library
⚠️ Cons: Complex for non-technical users
Screenshot:
7. BMC Helix Digital Workplace
BMC Helix Pricing: Quote-based
Licensing Options: Per module/user
Best For: IT service desks and compliance teams
Key Focus: Workflow orchestration + self-service
Gartner Rating: Strong Performer
✅ Pros: Smart routing, integrated knowledge base
⚠️ Cons: Legacy modules can slow UI
Screenshot:
8. Kissflow
Kissflow Pricing: Starts at $1,500/year for SMB plans
Licensing Options: User-based, tiered
Best For: SMBs and growing tech teams
Key Focus: No-code app and workflow builder
G2 Rating: 4.3★
✅ Pros: Easy drag-and-drop builder
⚠️ Cons: Not ideal for heavy-duty IT processes
Screenshot:
9. Automate.io (by Notion)
Automate.io Pricing: Legacy users supported; shifting under Notion
Licensing Options: Previously tiered, now integrated
Best For: Simple workflows across SaaS tools
Key Focus: Integration + task automation
G2 Rating: 4.4★
✅ Pros: Intuitive UI
⚠️ Cons: Limited new development under Notion
Screenshot:
10. Camunda Platform 8
Camunda Pricing: Open source core; enterprise version available
Licensing Options: Open source or per-node subscription
Best For: Developers and architects
Key Focus: Business process modeling (BPMN) + microservices
Gartner Rating: Visionary
✅ Pros: Highly customizable, scalable
⚠️ Cons: Dev-heavy implementation
Screenshot:
What is a workflow automation tool?
Workflow automation uses task management software to route tasks and information between people and systems based on predefined rules and triggers. For example, when one system marks a task complete, the automation sends it to the subsequent assignee and updates dashboards, saving time and minimizing errors.
Which tool can be used to automate workflows?
Zapier is a workflow automation tool that allows you to create automated workflows, Zaps that send information from one app to another. It's also free to start. You can automate simple tasks or entire processes so that you can use your time for more important matters.
Is Alteryx a workflow automation tool?
One of the core features of Alteryx is its ability to automate data analytics workflows. Thus, users can schedule and run their workflows automatically without manual intervention.
What is the workflow in it?
Workflow is the series of activities that are necessary to complete a task. Each step in a workflow has a specific step before it and a specific step after it, except for the first and last steps. In a linear workflow, an outside event usually initiates the first step.
What is Microsoft workflow automation?
Microsoft Power Automate, formerly called Microsoft Flow, is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers.
Which tool is best for automation testing?
There isn't one universally "best" automation testing tool, as the ideal choice depends on the specific project's needs and priorities. However, some of the most popular and effective tools include Selenium, Appium, and Cypress.
Workflow automation thrives when paired with complete visibility across your software stack. That’s where CloudNuro.ai comes in.
As a Gartner-recognized SaaS Management Platform, CloudNuro helps IT leaders:
👉 Book a Demo to learn how CloudNuro can support your automation goals with governance, analytics, and cost control.
Request a no cost, no obligation free assessment —just 15 minutes to savings!
Get StartedIn today’s rapidly evolving IT landscape, manual processes slow down teams, reduce productivity, and increase human error. That’s why IT workflow automation tools are now essential for streamlining tasks, improving service delivery, and driving operational efficiency across enterprises.
In this guide, we rank the Top 10 IT Workflow Automation Tools in 2025 based on pricing, licensing options, integrations, user feedback from G2 & Gartner, and how well each tool supports IT teams in automating tasks such as ticket routing, approvals, system monitoring, and compliance workflows.
IT workflow automation tools are software solutions that streamline and automate tasks within IT processes, reducing manual intervention and improving efficiency. They enable organizations to define and manage automated sequences of actions, tasks, and processes, ensuring consistent and error-free execution.
Here's a more detailed look:
Key Concepts:
Automation:
Workflow automation tools automate repetitive tasks, freeing IT professionals for more strategic work.
Process Orchestration:
They orchestrate the flow of tasks across different departments, systems, and data, ensuring seamless execution.
Reduced Manual Work:
By automating tasks, these tools minimize manual effort and potential errors.
Improved Efficiency:
Streamlined processes lead to faster task completion and increased productivity.
Enhanced Consistency:
Automated workflows ensure consistent execution of processes, reducing variability and potential issues.
Typical Applications in IT:
Benefits of IT Workflow Automation:
Examples of Workflow Automation Tools:
Modern IT teams manage various services—from provisioning cloud infrastructure to handling support tickets. Automating repetitive workflows helps:
IT Budget Planning 2025 should include investments in tools that automate and optimize system processes.
We evaluated each tool based on the following:
1. ServiceNow Flow Designer
ServiceNow Flow Designer Pricing: Included in ITSM/ITOM plans
ServiceNow Licensing Options: Role-based, modular subscriptions
Best For: Enterprises needing complex workflow orchestration
Key Focus: End-to-end ITSM automation
Gartner Rating: Leader
✅ Pros: Powerful integrations, built-in AI
⚠️ Cons: Higher learning curve
Screenshot:
2. Zapier for IT Operations
Zapier Pricing: Free to $69/month/user (Team & Company tiers)
Zapier Licensing Options: Per user, tiered features
Best For: SMBs and hybrid teams
Key Focus: Simple cross-platform automation
G2 Rating: 4.5★
✅ Pros: No-code builder, 6,000+ app integrations
⚠️ Cons: Not ideal for complex logic or security-heavy workflows
Screenshot:
3. Microsoft Power Automate
Power Automate Pricing: From $15/user/month
Licensing Options: Per user or flow; bundled with Microsoft 365
Best For: Microsoft-centric organizations
Key Focus: Cross-app integrations, approvals, compliance
G2 Rating: 4.6★
✅ Pros: Tight M365 integration, templates
⚠️ Cons: Custom API use may need premium tier
Screenshot:
4. Atlassian Jira Automation
Jira Automation Pricing: Included in Jira plans (Free to Enterprise)
Licensing Options: Per user, project tier
Best For: DevOps and agile teams
Key Focus: Agile workflows + DevOps triggers
G2 Rating: 4.4★
✅ Pros: Prebuilt automation rules, GitHub/Jenkins integration
⚠️ Cons: Requires Jira ecosystem buy-in
Screenshot:
5. Nintex Automation Cloud
Nintex Pricing: Quote-based; per workflow or user
Licensing Options: Subscription-based, modular
Best For: Mid to large enterprises
Key Focus: Low-code digital process automation
Gartner Rating: Strong Performer
✅ Pros: Easy-to-build flows, robotic process automation (RPA)
⚠️ Cons: Premium cost, advanced training required
Screenshot:
6. Workato
Workato Pricing: Quote-based enterprise pricing
Licensing Options: Recipe-based, enterprise modules
Best For: Large teams needing enterprise-grade integration
Key Focus: Intelligent workflow automation
G2 Rating: 4.7★
✅ Pros: AI-enabled, rich integration library
⚠️ Cons: Complex for non-technical users
Screenshot:
7. BMC Helix Digital Workplace
BMC Helix Pricing: Quote-based
Licensing Options: Per module/user
Best For: IT service desks and compliance teams
Key Focus: Workflow orchestration + self-service
Gartner Rating: Strong Performer
✅ Pros: Smart routing, integrated knowledge base
⚠️ Cons: Legacy modules can slow UI
Screenshot:
8. Kissflow
Kissflow Pricing: Starts at $1,500/year for SMB plans
Licensing Options: User-based, tiered
Best For: SMBs and growing tech teams
Key Focus: No-code app and workflow builder
G2 Rating: 4.3★
✅ Pros: Easy drag-and-drop builder
⚠️ Cons: Not ideal for heavy-duty IT processes
Screenshot:
9. Automate.io (by Notion)
Automate.io Pricing: Legacy users supported; shifting under Notion
Licensing Options: Previously tiered, now integrated
Best For: Simple workflows across SaaS tools
Key Focus: Integration + task automation
G2 Rating: 4.4★
✅ Pros: Intuitive UI
⚠️ Cons: Limited new development under Notion
Screenshot:
10. Camunda Platform 8
Camunda Pricing: Open source core; enterprise version available
Licensing Options: Open source or per-node subscription
Best For: Developers and architects
Key Focus: Business process modeling (BPMN) + microservices
Gartner Rating: Visionary
✅ Pros: Highly customizable, scalable
⚠️ Cons: Dev-heavy implementation
Screenshot:
What is a workflow automation tool?
Workflow automation uses task management software to route tasks and information between people and systems based on predefined rules and triggers. For example, when one system marks a task complete, the automation sends it to the subsequent assignee and updates dashboards, saving time and minimizing errors.
Which tool can be used to automate workflows?
Zapier is a workflow automation tool that allows you to create automated workflows, Zaps that send information from one app to another. It's also free to start. You can automate simple tasks or entire processes so that you can use your time for more important matters.
Is Alteryx a workflow automation tool?
One of the core features of Alteryx is its ability to automate data analytics workflows. Thus, users can schedule and run their workflows automatically without manual intervention.
What is the workflow in it?
Workflow is the series of activities that are necessary to complete a task. Each step in a workflow has a specific step before it and a specific step after it, except for the first and last steps. In a linear workflow, an outside event usually initiates the first step.
What is Microsoft workflow automation?
Microsoft Power Automate, formerly called Microsoft Flow, is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers.
Which tool is best for automation testing?
There isn't one universally "best" automation testing tool, as the ideal choice depends on the specific project's needs and priorities. However, some of the most popular and effective tools include Selenium, Appium, and Cypress.
Workflow automation thrives when paired with complete visibility across your software stack. That’s where CloudNuro.ai comes in.
As a Gartner-recognized SaaS Management Platform, CloudNuro helps IT leaders:
👉 Book a Demo to learn how CloudNuro can support your automation goals with governance, analytics, and cost control.
Request a no cost, no obligation free assessment —just 15 minutes to savings!
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