In today’s rapidly evolving IT landscape, manual processes slow down teams, reduce productivity, and increase human error. That’s why IT workflow automation tools are now essential for streamlining tasks, improving service delivery, and driving operational efficiency across enterprises.

In this guide, we rank the Top 10 IT Workflow Automation Tools in 2025 based on pricing, licensing options, integrations, user feedback from G2 & Gartner, and how well each tool supports IT teams in automating tasks such as ticket routing, approvals, system monitoring, and compliance workflows.

What are IT Workflow Automation Tools?

IT workflow automation tools are software solutions that streamline and automate tasks within IT processes, reducing manual intervention and improving efficiency. They enable organizations to define and manage automated sequences of actions, tasks, and processes, ensuring consistent and error-free execution.  

Here's a more detailed look:

Key Concepts:

Automation:

Workflow automation tools automate repetitive tasks, freeing IT professionals for more strategic work.  

Process Orchestration:

They orchestrate the flow of tasks across different departments, systems, and data, ensuring seamless execution.  

Reduced Manual Work:

By automating tasks, these tools minimize manual effort and potential errors.  

Improved Efficiency:

Streamlined processes lead to faster task completion and increased productivity.  

Enhanced Consistency:

Automated workflows ensure consistent execution of processes, reducing variability and potential issues.  

Typical Applications in IT:

• IT Service Management (ITSM): Automating tasks like incident management, request fulfillment, and problem management.
• Network Operations: Automating network configuration, deployment, and management.
• Software Development: Automating tasks like code builds, testing, and deployments.
• Databases: Automating database backups, upgrades, and maintenance.
• Security: Automating security checks, alerts, and incident response.
• Compliance: Automating compliance checks, reports, and audits.
• Collaboration: Automating tasks like approvals, notifications, and data sharing.  

Benefits of IT Workflow Automation:

• Increased Efficiency: Streamlined processes lead to faster task completion and reduced turnaround times.  
• Reduced Costs: Lower manual effort and fewer errors translate to cost savings.  
• Improved Productivity: IT staff can focus on more strategic and value-added tasks.
• Enhanced Accuracy: Automated workflows minimize human error and ensure consistent execution.  
• Better Compliance: Automated processes can help organizations meet compliance requirements.  
• Scalability: Automated workflows can be easily scaled to handle growing workloads.  
• Faster Time-to-Market: Automation can accelerate the development and deployment of new software and services.  

Examples of Workflow Automation Tools:

• Nintex: Nintex Workflow allows users to design and automate workflows with a no-code interface.
• Microsoft Power Automate: Microsoft Power Automate automates tasks across various applications and services.  
• IBM Business Automation Workflow: IBM Business Automation Workflow provides tools for managing people, processes, and data.
• Zapier: Zapier connects different apps and services to automate workflows.  
• Jira Workflow Automation: Jira Workflow Automation automates tasks within Atlassian's Jira.

Why IT Workflow Automation Matters?

Modern IT teams manage various services—from provisioning cloud infrastructure to handling support tickets. Automating repetitive workflows helps:

• Reduce ticket resolution times
• Minimize errors in routine tasks
• Improve collaboration between departments
• Maintain compliance and audit readiness

IT Budget Planning 2025 should include investments in tools that automate and optimize system processes.

Criteria for Selection

We evaluated each tool based on the following:

• Automation capabilities (drag-and-drop builders, low-code/no-code)
• Integration ecosystem (ITSM, CMDB, DevOps, cloud)
• User ratings from G2, Gartner, and Forrester
• Pricing and licensing flexibility
• Scalability and support for enterprise workflows

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Top 10 IT Workflow Automation Tools in 2025

1. ServiceNow Flow Designer

ServiceNow Flow Designer Pricing: Included in ITSM/ITOM plans
ServiceNow Licensing Options: Role-based, modular subscriptions
Best For: Enterprises needing complex workflow orchestration
Key Focus: End-to-end ITSM automation
Gartner Rating: Leader
✅ Pros: Powerful integrations, built-in AI
⚠️ Cons: Higher learning curve

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2. Zapier for IT Operations

Zapier Pricing: Free to $69/month/user (Team & Company tiers)
Zapier Licensing Options: Per user, tiered features
Best For: SMBs and hybrid teams
Key Focus: Simple cross-platform automation
G2 Rating: 4.5★
✅ Pros: No-code builder, 6,000+ app integrations
⚠️ Cons: Not ideal for complex logic or security-heavy workflows

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3. Microsoft Power Automate

Power Automate Pricing: From $15/user/month
Licensing Options: Per user or flow; bundled with Microsoft 365
Best For: Microsoft-centric organizations
Key Focus: Cross-app integrations, approvals, compliance
G2 Rating: 4.6★
✅ Pros: Tight M365 integration, templates
⚠️ Cons: Custom API use may need premium tier

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4. Atlassian Jira Automation

Jira Automation Pricing: Included in Jira plans (Free to Enterprise)
Licensing Options: Per user, project tier
Best For: DevOps and agile teams
Key Focus: Agile workflows + DevOps triggers
G2 Rating: 4.4★
✅ Pros: Prebuilt automation rules, GitHub/Jenkins integration
⚠️ Cons: Requires Jira ecosystem buy-in

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5. Nintex Automation Cloud

Nintex Pricing: Quote-based; per workflow or user
Licensing Options: Subscription-based, modular
Best For: Mid to large enterprises
Key Focus: Low-code digital process automation
Gartner Rating: Strong Performer
✅ Pros: Easy-to-build flows, robotic process automation (RPA)
⚠️ Cons: Premium cost, advanced training required

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6. Workato

Workato Pricing: Quote-based enterprise pricing
Licensing Options: Recipe-based, enterprise modules
Best For: Large teams needing enterprise-grade integration
Key Focus: Intelligent workflow automation
G2 Rating: 4.7★
✅ Pros: AI-enabled, rich integration library
⚠️ Cons: Complex for non-technical users

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7. BMC Helix Digital Workplace

BMC Helix Pricing: Quote-based
Licensing Options: Per module/user
Best For: IT service desks and compliance teams
Key Focus: Workflow orchestration + self-service
Gartner Rating: Strong Performer
✅ Pros: Smart routing, integrated knowledge base
⚠️ Cons: Legacy modules can slow UI

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8. Kissflow

Kissflow Pricing: Starts at $1,500/year for SMB plans
Licensing Options: User-based, tiered
Best For: SMBs and growing tech teams
Key Focus: No-code app and workflow builder
G2 Rating: 4.3★
✅ Pros: Easy drag-and-drop builder
⚠️ Cons: Not ideal for heavy-duty IT processes

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9. Automate.io (by Notion)

Automate.io Pricing: Legacy users supported; shifting under Notion
Licensing Options: Previously tiered, now integrated
Best For: Simple workflows across SaaS tools
Key Focus: Integration + task automation
G2 Rating: 4.4★
✅ Pros: Intuitive UI
⚠️ Cons: Limited new development under Notion

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10. Camunda Platform 8

Camunda Pricing: Open source core; enterprise version available
Licensing Options: Open source or per-node subscription
Best For: Developers and architects
Key Focus: Business process modeling (BPMN) + microservices
Gartner Rating: Visionary
✅ Pros: Highly customizable, scalable
⚠️ Cons: Dev-heavy implementation

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Workflow Automation Software Comparison Table

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FAQ:

What is a workflow automation tool?

Workflow automation uses task management software to route tasks and information between people and systems based on predefined rules and triggers. For example, when one system marks a task complete, the automation sends it to the subsequent assignee and updates dashboards, saving time and minimizing errors.

Which tool can be used to automate workflows?

Zapier is a workflow automation tool that allows you to create automated workflows, Zaps that send information from one app to another. It's also free to start. You can automate simple tasks or entire processes so that you can use your time for more important matters.

Is Alteryx a workflow automation tool?

One of the core features of Alteryx is its ability to automate data analytics workflows. Thus, users can schedule and run their workflows automatically without manual intervention.

What is the workflow in it?

Workflow is the series of activities that are necessary to complete a task. Each step in a workflow has a specific step before it and a specific step after it, except for the first and last steps. In a linear workflow, an outside event usually initiates the first step.

What is Microsoft workflow automation?

Microsoft Power Automate, formerly called Microsoft Flow, is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers.

Which tool is best for automation testing?

There isn't one universally "best" automation testing tool, as the ideal choice depends on the specific project's needs and priorities. However, some of the most popular and effective tools include Selenium, Appium, and Cypress.  

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Unify Workflow Automation with SaaS Visibility

Workflow automation thrives when paired with complete visibility across your software stack. That’s where CloudNuro.ai comes in.

As a Gartner-recognized SaaS Management Platform, CloudNuro helps IT leaders:

• Discover unused or shadow SaaS apps
• Track licenses and automation across departments
• Optimize workflow tool usage and reduce SaaS waste

👉 Book a Demo to learn how CloudNuro can support your automation goals with governance, analytics, and cost control.

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