In today’s fast-paced digital workplace, clear and structured IT documentation is the backbone of efficient knowledge transfer, support operations, and system maintenance. Whether onboarding new engineers, managing complex infrastructures, or meeting compliance requirements, robust IT documentation tools are essential.
This guide compares the Top 10 IT Documentation Tools for Knowledge Management in 2025. These tools have been selected based on user ratings from G2 and Gartner, pricing models, licensing flexibility, feature richness, and integration capabilities.
IT documentation tools are software solutions designed to help IT teams create, manage, and organize documentation related to their infrastructure, systems, and processes. These tools ensure critical information, such as network configurations and hardware inventories, is readily accessible and easily maintained, promoting efficiency and reducing errors.
Key Features and Benefits:
Centralized Repository:
IT documentation tools provide a single source of truth for all relevant information, making it easy for team members to find and share the correct documentation.
Collaboration:
Many tools offer real-time collaboration features, allowing multiple users to work on documents simultaneously, ensuring everyone can access the most up-to-date information.
Version Control:
Version control features track changes over time, allowing teams to revert to previous versions and manage different versions of documentation.
Multimedia Support:
Some tools go beyond simple text documentation, supporting multimedia elements like images and videos to illustrate complex processes.
Templates and Automation:
Templates and automation features can streamline documentation, helping teams create consistent and accurate documentation.
Search and Navigation:
Robust search and navigation features make it easy to find specific information within large documentation sets.
Integrations:
Many tools integrate with other IT tools, like ticketing systems and configuration management databases, streamlining workflows.
Efficiency:
By centralizing and automating documentation, IT teams can work more efficiently, saving time and effort.
Reduced Errors:
Easy access to accurate information minimizes errors and miscommunication.
Improved Collaboration:
Real-time collaboration features and shared repositories enhance team collaboration.
Knowledge Transfer:
IT documentation facilitates knowledge transfer, enabling new team members to quickly onboard and understand existing systems and processes.
Compliance:
Properly documented IT systems can help organizations meet compliance requirements.
The tools included in this list were evaluated based on:
1. Confluence (Atlassian)
Confluence Pricing: Starts at $6.75/user/month
Confluence Licensing Options: Cloud, Data Center, and Free tier
Best For: Enterprise knowledge bases and internal wikis
Key Focus: Team collaboration + knowledge sharing
G2 Rating: 4.2★
✅ Pros: Native integration with Jira and Trello
⚠️ Cons: Complex permissions and content hierarchy
Screenshot:
2. Document360
Document360 Pricing: Starts at $149/project/month
Document360 Licensing Options: Tiered by users and features
Best For: Technical teams, support portals
Key Focus: Markdown-based docs + version control
G2 Rating: 4.7★
✅ Pros: Clean interface, analytics, strong search
⚠️ Cons: Higher cost for smaller teams
Screenshot:
3. Notion
Notion Pricing: Free tier available, paid plans from $10/user/month
Notion Licensing Options: Monthly per-user pricing
Best For: Small to mid-sized IT teams
Key Focus: All-in-one workspace for docs and wikis
G2 Rating: 4.7★
✅ Pros: Flexible templates, real-time editing
⚠️ Cons: Weak on IT-specific documentation standards
Screenshot:
4. GitBook
GitBook Pricing: Starts at $6.70/user/month
GitBook Licensing Options: Per user, cloud-based
Best For: Developer documentation and API references
Key Focus: Markdown-first, Git integrations
G2 Rating: 4.6★
✅ Pros: Dev-friendly, intuitive interface
⚠️ Cons: Not ideal for broader non-dev documentation
Screenshot:
5. Slab
Slab Pricing: Starts at $8/user/month
Slab Licensing Options: Per user, with team tiers
Best For: Cross-functional IT and support teams
Key Focus: Internal knowledge base + search
G2 Rating: 4.6★
✅ Pros: Elegant UI, powerful search
⚠️ Cons: Lacks advanced structure for complex IT systems
Screenshot:
6. IT Glue
IT Glue Pricing: Quote-based (starts ~$29/user/month)
IT Glue Licensing Options: MSP and enterprise plans
Best For: Managed service providers and IT teams
Key Focus: SOPs, runbooks, IT asset linking
G2 Rating: 4.5★
✅ Pros: Purpose-built for IT operations
⚠️ Cons: Interface could be more modern
Screenshot:
7. Guru
Guru Pricing: Starts at $5/user/month
Guru Licensing Options: Team-based plans, browser extension support
Best For: IT support and HR teams
Key Focus: Verified knowledge delivery
G2 Rating: 4.7★
✅ Pros: Great for surfacing answers in real-time
⚠️ Cons: Limited document formatting options
Screenshot:
8. MediaWiki (Open Source)
MediaWiki Pricing: Free (self-hosted)
MediaWiki Licensing Options: Open-source license
Best For: Organizations with dev/sysadmin expertise
Key Focus: Structured wiki documentation
G2 Rating: 4.0★
✅ Pros: Highly customizable
⚠️ Cons: No native cloud hosting or WYSIWYG editor
Screenshot:
9. Helpjuice
Helpjuice Pricing: Starts at $120/month (up to 4 users)
Helpjuice Licensing Options: Flat pricing by seat count
Best For: Internal and customer-facing IT support docs
Key Focus: Knowledge base + AI search
G2 Rating: 4.4★
✅ Pros: Custom branding, analytics
⚠️ Cons: Pricey for small IT teams
Screenshot:
10. Scribe
Scribe Pricing: Free plan + Pro from $29/user/month
Scribe Licensing Options: Per user, cloud-based
Best For: Step-by-step process documentation
Key Focus: Auto-generated how-to guides
G2 Rating: 4.8★
✅ Pros: Automated documentation, Chrome plugin
⚠️ Cons: Less flexible for structured knowledge bases
Screenshot:
What are the 4 types of technical documentation?
They are tutorials, how-to guides, technical references, and explanations. They represent four different purposes or functions and require four different approaches to their creation. Understanding the implications of this will help improve most documentation - often immensely.
What is the use of IT documentation?
IT documentation is a critical component of any organization's technology infrastructure. It helps IT teams to work more efficiently and effectively, ensures consistency and compliance, and allows for knowledge transfer among team members.
What is the API documentation?
API documentation is a set of human-readable instructions for using and integrating with an API. API documentation includes detailed information about an API's available endpoints, methods, resources, authentication protocols, parameters, headers, and examples of common requests and responses.
While documentation ensures clarity, governance, and visibility are critical for managing SaaS, licenses, and costs across IT. That’s where CloudNuro.ai steps in.
As a SaaS Management Platform (SMP) recognized by Gartner and InfoTech, CloudNuro enables:
👉 Book a Demo to see how CloudNuro enhances your IT documentation ecosystem with automation, compliance, and cost control.
Request a no cost, no obligation free assessment —just 15 minutes to savings!
Get StartedIn today’s fast-paced digital workplace, clear and structured IT documentation is the backbone of efficient knowledge transfer, support operations, and system maintenance. Whether onboarding new engineers, managing complex infrastructures, or meeting compliance requirements, robust IT documentation tools are essential.
This guide compares the Top 10 IT Documentation Tools for Knowledge Management in 2025. These tools have been selected based on user ratings from G2 and Gartner, pricing models, licensing flexibility, feature richness, and integration capabilities.
IT documentation tools are software solutions designed to help IT teams create, manage, and organize documentation related to their infrastructure, systems, and processes. These tools ensure critical information, such as network configurations and hardware inventories, is readily accessible and easily maintained, promoting efficiency and reducing errors.
Key Features and Benefits:
Centralized Repository:
IT documentation tools provide a single source of truth for all relevant information, making it easy for team members to find and share the correct documentation.
Collaboration:
Many tools offer real-time collaboration features, allowing multiple users to work on documents simultaneously, ensuring everyone can access the most up-to-date information.
Version Control:
Version control features track changes over time, allowing teams to revert to previous versions and manage different versions of documentation.
Multimedia Support:
Some tools go beyond simple text documentation, supporting multimedia elements like images and videos to illustrate complex processes.
Templates and Automation:
Templates and automation features can streamline documentation, helping teams create consistent and accurate documentation.
Search and Navigation:
Robust search and navigation features make it easy to find specific information within large documentation sets.
Integrations:
Many tools integrate with other IT tools, like ticketing systems and configuration management databases, streamlining workflows.
Efficiency:
By centralizing and automating documentation, IT teams can work more efficiently, saving time and effort.
Reduced Errors:
Easy access to accurate information minimizes errors and miscommunication.
Improved Collaboration:
Real-time collaboration features and shared repositories enhance team collaboration.
Knowledge Transfer:
IT documentation facilitates knowledge transfer, enabling new team members to quickly onboard and understand existing systems and processes.
Compliance:
Properly documented IT systems can help organizations meet compliance requirements.
The tools included in this list were evaluated based on:
1. Confluence (Atlassian)
Confluence Pricing: Starts at $6.75/user/month
Confluence Licensing Options: Cloud, Data Center, and Free tier
Best For: Enterprise knowledge bases and internal wikis
Key Focus: Team collaboration + knowledge sharing
G2 Rating: 4.2★
✅ Pros: Native integration with Jira and Trello
⚠️ Cons: Complex permissions and content hierarchy
Screenshot:
2. Document360
Document360 Pricing: Starts at $149/project/month
Document360 Licensing Options: Tiered by users and features
Best For: Technical teams, support portals
Key Focus: Markdown-based docs + version control
G2 Rating: 4.7★
✅ Pros: Clean interface, analytics, strong search
⚠️ Cons: Higher cost for smaller teams
Screenshot:
3. Notion
Notion Pricing: Free tier available, paid plans from $10/user/month
Notion Licensing Options: Monthly per-user pricing
Best For: Small to mid-sized IT teams
Key Focus: All-in-one workspace for docs and wikis
G2 Rating: 4.7★
✅ Pros: Flexible templates, real-time editing
⚠️ Cons: Weak on IT-specific documentation standards
Screenshot:
4. GitBook
GitBook Pricing: Starts at $6.70/user/month
GitBook Licensing Options: Per user, cloud-based
Best For: Developer documentation and API references
Key Focus: Markdown-first, Git integrations
G2 Rating: 4.6★
✅ Pros: Dev-friendly, intuitive interface
⚠️ Cons: Not ideal for broader non-dev documentation
Screenshot:
5. Slab
Slab Pricing: Starts at $8/user/month
Slab Licensing Options: Per user, with team tiers
Best For: Cross-functional IT and support teams
Key Focus: Internal knowledge base + search
G2 Rating: 4.6★
✅ Pros: Elegant UI, powerful search
⚠️ Cons: Lacks advanced structure for complex IT systems
Screenshot:
6. IT Glue
IT Glue Pricing: Quote-based (starts ~$29/user/month)
IT Glue Licensing Options: MSP and enterprise plans
Best For: Managed service providers and IT teams
Key Focus: SOPs, runbooks, IT asset linking
G2 Rating: 4.5★
✅ Pros: Purpose-built for IT operations
⚠️ Cons: Interface could be more modern
Screenshot:
7. Guru
Guru Pricing: Starts at $5/user/month
Guru Licensing Options: Team-based plans, browser extension support
Best For: IT support and HR teams
Key Focus: Verified knowledge delivery
G2 Rating: 4.7★
✅ Pros: Great for surfacing answers in real-time
⚠️ Cons: Limited document formatting options
Screenshot:
8. MediaWiki (Open Source)
MediaWiki Pricing: Free (self-hosted)
MediaWiki Licensing Options: Open-source license
Best For: Organizations with dev/sysadmin expertise
Key Focus: Structured wiki documentation
G2 Rating: 4.0★
✅ Pros: Highly customizable
⚠️ Cons: No native cloud hosting or WYSIWYG editor
Screenshot:
9. Helpjuice
Helpjuice Pricing: Starts at $120/month (up to 4 users)
Helpjuice Licensing Options: Flat pricing by seat count
Best For: Internal and customer-facing IT support docs
Key Focus: Knowledge base + AI search
G2 Rating: 4.4★
✅ Pros: Custom branding, analytics
⚠️ Cons: Pricey for small IT teams
Screenshot:
10. Scribe
Scribe Pricing: Free plan + Pro from $29/user/month
Scribe Licensing Options: Per user, cloud-based
Best For: Step-by-step process documentation
Key Focus: Auto-generated how-to guides
G2 Rating: 4.8★
✅ Pros: Automated documentation, Chrome plugin
⚠️ Cons: Less flexible for structured knowledge bases
Screenshot:
What are the 4 types of technical documentation?
They are tutorials, how-to guides, technical references, and explanations. They represent four different purposes or functions and require four different approaches to their creation. Understanding the implications of this will help improve most documentation - often immensely.
What is the use of IT documentation?
IT documentation is a critical component of any organization's technology infrastructure. It helps IT teams to work more efficiently and effectively, ensures consistency and compliance, and allows for knowledge transfer among team members.
What is the API documentation?
API documentation is a set of human-readable instructions for using and integrating with an API. API documentation includes detailed information about an API's available endpoints, methods, resources, authentication protocols, parameters, headers, and examples of common requests and responses.
While documentation ensures clarity, governance, and visibility are critical for managing SaaS, licenses, and costs across IT. That’s where CloudNuro.ai steps in.
As a SaaS Management Platform (SMP) recognized by Gartner and InfoTech, CloudNuro enables:
👉 Book a Demo to see how CloudNuro enhances your IT documentation ecosystem with automation, compliance, and cost control.
Request a no cost, no obligation free assessment —just 15 minutes to savings!
Get Started
CloudNuro Corp
1755 Park St. Suite 207
Naperville, IL 60563
Phone : +1-630-277-9470
Email: info@cloudnuro.com
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