SaaS Management Simplified.

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Built for IT, Finance and Security Teams

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Recognized by

ServiceNow

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Category:
Workflow Automation & ITSM
Headquarters:
Santa Clara, United States
Year Founded :
2004

ServiceNow

ServiceNow is a comprehensive IT service management (ITSM) platform designed to automate workflows, manage incidents, and improve service delivery. It offers features like incident management, change management, and service catalog, ensuring efficient IT operations. ServiceNow’s automation tools reduce manual effort, while its analytics provide insights into service performance. The platform supports self-service portals for end-users, improving productivity. ServiceNow integrates with tools like Slack, Microsoft Teams, and Jira, ensuring seamless collaboration. It is ideal for organizations looking to enhance IT efficiency and deliver a better employee experience.

Why This Tool?

ServiceNow is a cloud-based platform for IT service management (ITSM), HR, security operations, and customer service management. Enterprises use ServiceNow to automate workflows, centralize service requests, and improve employee and customer experience through AI-driven operations.

Benefits of the Tool?

ServiceNow drives operational efficiency, reduces incident response times, and unifies service delivery with scalable workflows and integrated AI.

Pricing Insights

Transparency Score: Measures how easy it is to understand an app’s pricing structure. A high score means clear, predictable costs with no hidden fees, while a low score indicates complex or opaque pricing.

Flexibility Score: Evaluates how adaptable an app’s pricing is to your needs. A high score means you can scale up/down, switch plans, or adjust licenses easily, while a low score suggests rigid contracts and limited customization.

Transparency Score
2
/10
Flexibility Score
5
/10

Pricing Model:

Subscription-based pricing per user/module; enterprise contracts required.

Features

ITSM, CMDB, HRSD, Workflow Automation, Virtual Agent, Service Catalog, ITOM, CSM, Performance Analytics

Use Case

An enterprise uses ServiceNow to manage IT incidents, track assets, automate HR service delivery, and orchestrate IT operations across teams.

Pros

Enterprise-scale ITSM, Highly configurable workflows, Strong AI features, Integrates across departments, Broad marketplace

Cons

High cost and TCO, Complex for small teams, Requires certified admins, Implementation takes time

Security & Compliance

SOC 2 Type II, ISO 27001, FedRAMP, HIPAA, GDPR, SSO, RBAC, Encryption in Transit & At Rest

Featured  In

ServiceNow is used by Accenture, HSBC, and Deloitte. Ranked a leader in Gartner ITSM Magic Quadrants and showcased at Knowledge Conference and global IT events.

Alternatives

BMC Helix, Ivanti, Freshservice, Cherwell, Jira Service Management

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ServiceNow is a comprehensive IT service management (ITSM) platform designed to automate workflows, manage incidents, and improve service delivery. It offers features like incident management, change management, and service catalog, ensuring efficient IT operations. ServiceNow’s automation tools reduce manual effort, while its analytics provide insights into service performance. The platform supports self-service portals for end-users, improving productivity. ServiceNow integrates with tools like Slack, Microsoft Teams, and Jira, ensuring seamless collaboration. It is ideal for organizations looking to enhance IT efficiency and deliver a better employee experience.

Category
Workflow Automation & ITSM
Headquarters
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Year Founded
Workflow Automation & ITSM
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Frequently Asked Questions

Is ServiceNow only for IT teams?

Can ServiceNow integrate with other tools?

How is ServiceNow priced?

Customer Reviews

With CloudNuro we've gained unparalleled, continuous oversight of our entire SaaS expenditure. True game changer for our fiscal strategy.

Joe Hamlin
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