In today’s digital-first enterprise environment, Remote Monitoring and Management (RMM) tools are mission-critical for Managed Service Providers (MSPs) and internal IT teams. These platforms enable 24/7 infrastructure oversight, endpoint management, automated patching, and alerting—all without being onsite.

This guide reveals the Top 10 RMM Tools for IT Service Providers in 2025 based on pricing, licensing options, feature comparisons, integration flexibility, and real-world reviews from G2, Gartner, and Forrester.

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What is Remote Monitoring and Management (RMM) Tools?

Remote Monitoring and Management (RMM) tools allow IT service providers and Managed Service Providers (MSPs) to remotely monitor, manage, and maintain their clients' IT systems and devices. These tools enable real-time visibility into client environments, allowing for proactive issue identification and resolution, automation of tasks, and overall improved IT operations.  

What is an example of a RMM?

For example, an RMM tool might automatically restart a frozen service, clear temporary files to free up disk space, or apply critical software patches to fix vulnerabilities. This proactive approach prevents minor issues from escalating into major disruptions, reducing downtime and ensuring business continuity.

What is meant by RMM?

RMM software (remote monitoring and management software) is an application that information technology (IT) service providers and departments use to maintain their client's and business organizations' IT assets, infrastructure, and systems.

Why Are RMM Tools Essential for MSPs and IT Teams?

Modern RMM platforms offer:

• Proactive monitoring of endpoints, servers, and networks

• Remote access and unattended troubleshooting

• Automated patch management, scripting, and alerting

• Integration with PSA, ticketing, antivirus, and backup tools

• Real-time asset inventory, reporting, and SLA tracking

Whether managing 50 or 5,000 endpoints, the right RMM solution boosts IT service delivery, reduces downtime, and cuts operational costs.

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Top 10 RMM Tools for IT Service Providers (2025)

1. NinjaOne

Overview: A modern RMM platform known for simplicity, speed, and deep automation for MSPs and internal IT.

• NinjaOne Pricing: Quote-based; per-device pricing

• NinjaOne Licensing Options: Monthly SaaS subscriptions

• Best For: SMB to mid-sized MSPs

• Pros: Easy setup, great UI, fast remote access

• Cons: Lacks built-in PSA (integrates with 3rd party)

• G2 Score: 4.8★

• Gartner Peer Insights: 4.6★

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2. ConnectWise RMM

Overview: An advanced RMM platform with deep PSA integration, AI alerting, and automation.

• ConnectWise RMM Pricing: Quote-based

• ConnectWise RMM Licensing Options: SaaS, per technician or per device

• Best For: Mature MSPs and IT departments

• Pros: Built-in ConnectWise PSA, strong scripting engine

• Cons: Complex for new users

• G2 Score: 4.2★

• Gartner Peer Insights: 4.3★

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3. Atera

Overview: An all-in-one RMM + PSA solution for small to medium MSPs and IT teams.

• Atera Pricing: From $129/technician/month

• Atera Licensing Options: Per technician (unlimited devices)

• Best For: SMB-focused MSPs

• Pros: Transparent pricing, intuitive UI

• Cons: Limited advanced scripting and integrations

• G2 Score: 4.6★

• Gartner Peer Insights: 4.5★

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4. N-able N-central

Overview: A scalable, enterprise-grade RMM for large MSPs and distributed IT teams.

• N-able N-central Pricing: Quote-based

• N-able N-central Licensing Options: Per-device SaaS

• Best For: Large MSPs and enterprise IT

• Pros: Advanced automation, patching, security integrations

• Cons: Steep learning curve

• G2 Score: 4.3★

• Gartner Peer Insights: 4.4★

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5. Kaseya VSA

Overview: One of the most established RMM solutions with extensive integrations and automation.

• Kaseya VSA Pricing: Custom quote

• Kaseya VSA Licensing Options: Per endpoint, flexible SaaS/On-prem

• Best For: Mid to large MSPs

• Pros: Comprehensive toolset, strong scripting

• Cons: UI can be clunky, and support concerns

• G2 Score: 4.0★

• Gartner Peer Insights: 4.1★

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6. ManageEngine RMM Central

Overview: A unified RMM platform by Zoho/ManageEngine combining network, server, and endpoint monitoring.

• ManageEngine Pricing: Starts from $245/year (100 devices)

• ManageEngine Licensing Options: Per-device, on-premise

• Best For: Budget-conscious IT teams

• Pros: Affordable, multi-platform support

• Cons: Requires configuration; less cloud-native

• G2 Score: 4.4★

• Gartner Peer Insights: 4.2★

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7. SuperOps.ai

Overview: A next-gen AI-powered RMM + PSA platform for modern MSPs.

• SuperOps.ai Pricing: From $89/user/month

• SuperOps.ai Licensing Options: Per user SaaS

• Best For: Startups and modern MSPs

• Pros: Clean UX, built-in PSA, fast-growing ecosystem

• Cons: Newer player, smaller user base

• G2 Score: 4.6★

• Gartner Peer Insights: N/A

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8. Pulseway

Overview: Mobile-first RMM with real-time monitoring and automation for hybrid IT environments.

• Pulseway Pricing: Starts at $22/month for 20 endpoints

• Pulseway Licensing Options: Per endpoint, SaaS

• Best For: Small to mid-size internal IT teams

• Pros: Great mobile experience, instant alerts

• Cons: Limited integrations compared to peers

• G2 Score: 4.5★

• Gartner Peer Insights: 4.3★

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9. Domotz

Overview: A specialized RMM for network monitoring, IoT, and edge infrastructure.

• Domotz Pricing: From $21/month per agent

• Domotz Licensing Options: Per-agent SaaS

• Best For: Network-focused MSPs and smart device monitoring

• Pros: Strong network discovery, SNMP tools

• Cons: Less endpoint-focused

• G2 Score: 4.7★

• Gartner Peer Insights: N/A

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10. GoTo Resolve

Overview: Combines RMM, remote access, and ticketing in one lightweight platform.

• GoTo Resolve Pricing: Freemium model; paid starts at $57/user/month

• GoTo Resolve Licensing Options: Freemium to enterprise SaaS

• Best For: SMBs and support-focused teams

• Pros: Fast setup, secure remote access

• Cons: Lacks advanced automation

• G2 Score: 4.4★

• Gartner Peer Insights: 4.2★

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RMM Software Comparison Table

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FAQ:

Who uses RMM?

RMM is essential for patch management, proactive maintenance, and security. IT teams widely use RMM, help desks, technical support teams, Network Operations Centers (NOCs), and Managed Service Providers (MSPs) to prevent downtime and streamline operations of critical business technology.

What is remote management?

In the context of IT and computer science, remote management refers to the ability to monitor, configure, and control IT systems and devices from a remote location. It allows IT professionals to manage and troubleshoot devices, servers, networks, and applications without being physically present at the site.

What is another name for remote monitoring?

Remote Monitoring and Management, also known as RMM, enables IT and Managed Service Providers to monitor client endpoints, computers, and networks remotely.

What is RMM in risk management?

The Risk Maturity Model (RMM) identifies seven key attributes for effective enterprise risk management. These attributes cover the planning and governance of an ERM program, the execution of assessments, and the aggregation and analysis of risk information.

How do you control another computer remotely?

Use Remote Desktop to connect to the PC you set up. On your local Windows PC: In the taskbar search box, select Remote Desktop Connection, then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.

Which tool is correct for remote management?

Video conferencing and instant messaging apps are this category's top remote management tools that help bridge the gap and create a seamless work environment. For instance, video conferencing tools facilitate face-to-face meetings and remote presentations.

Simplify RMM Tool Licensing with CloudNuro.ai

Managing licenses across multiple tools like NinjaOne, Atera, and ConnectWise can be overwhelming. CloudNuro.ai offers a Gartner-recognized SaaS Management Platform (SMP) to:

• Track software usage and license health

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👉 Book a Demo and gain total control over your RMM and IT SaaS ecosystem.

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